Board Member Spotlight: Christina Dempsey

Christina Dempsey, DNP, MBA, RN, CNOR, CENP, FAAN
Press Ganey Associates, LLC.  


What advice would you give your younger self?
Don't be afraid to take calculated risks

Where is your favorite vacation spot?
Tablerock Lake

What made you want to pursue a career in nursing?
My mother is a nurse and my mother-in-law was a nurse. I had a full ride scholarship for journalism after high school but I didn't want to leave my boyfriend. So, I went to nursing school. It worked out - my boyfriend and I have been married for 39 years and my career has been amazing! I wouldn't have had it any other way.

What book should every nurse read?
My book!  The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality, and Experience

What has been your most interesting/surprising outcome while conducting nursing research?
That the art of nursing is as or more important than the science.  That connecting with patients improves their outcomes and improves engagement for nurses.

What is a fun fact many people may not know about you?
My first two years were spent in Japan (I learned to eat with chopsticks before I learned how to use a fork!)

What is your Twitter handle?

About Christy
Christina Dempsey is Press Ganey's Chief Nursing Officer Emeritus. Prior to her retirement in May 2020, Christy was responsible for providing clinical guidance to help clients transform the patient experience. She remains available to participate in select speaking engagements as CNO Emeritus.

As Chief Nursing Officer, Christy led the team in our efforts to reduce patient suffering and develop compassionate and connected care across the continuum. In ​this role, as well as previously as leader of clinical and operational consulting services for Press Ganey, Christy worked to improve employee and physician engagement, improve the flow of patients throughout organizations, improve quality and efficiency, and prepare organizations for health care reform. Christy is a registered nurse with nearly three decades of health care experience in nursing, perioperative and emergency services management, medical practice, supply chain and materials management, and physician-hospital collaboration.

Christy frequently speaks and publishes nationally and internationally on patient experience, nursing, patient flow, physician-hospital collaboration, and balancing cost and quality. In November 2017, Christy released her first book, TThe Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality, and Experience, published by McGraw-Hill.

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